Shipping & Returns

Please note that due to the current situation linked to the COVID-19 pandemic, shipping will take longer than expected. We are doing our best to ship our online orders and soon as possible. Please allow 5 to 7 working days for your order to be shipped.

At Fabrizio Viti we aim to provide a hassle-free returns experience. Please review our returns policy below and contact our Customer Care team to initiate a return and should you require any assistance with returns and refund/exchanges.

Please contact us vie email at customercare@fabrizioviti.com.

Returns

Our policy lasts 14 days from the day an order is placed. We cannot accept the following returns:

Any item requested for return outside the 14 day time frame

Shoes that have been worn

Any shoes deemed by us to be not re-saleable

Items where the branded packaging has been damaged

Any shoes purchased at a sample sale

Sale returns

We do not offer complimentary returns on sale items, however, you may still return your items within the 14 days period.

Refunds

Once your order has been returned to our warehouse and quality checked, you will be refunded within 7 working days. Please note International refund transactions can take up to 10 working days. Your refund will be credited to the original payment method.

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, cost of returns shipping, customs duties and sales taxes are non-refundable. You may be able to recover customs duties and sales tax costs by contacting your local customs bureau directltly.

Faulty/incorrect items

All our shoes are thoroughly quality checked in our warehouse. Should you receive a faulty or incorrect item, please contact our Customer Care team to notify them immediately via email at customercare@fabrizioviti.com.

If your order is returned to us damaged and you haven’t notified us beforehand, we will be unable to offer a refund.

Please note: All shoes must be returned in their original condition.

Tracking my order

Once your order has been dispatched you will receive an email informing you. This email will contain a tracking number which you can use to track your order through the relevant courier website.

Same day delivery in the UK

We currently offer a same day delivery service in London, to postcodes within the M25. We will endeavour to expand this service in time.

Complimentary On-demand By Hand Delivery in Central London Zones 1-3 with TOSHI

All orders delivering to an address within London zones 1-3 can have the option to use our On-demand By Hand service provided by TOSHI which allows
for same day, next day and 3rd day delivery options.
To Return Your Items For Orders Delivered with TOSHI:
Please create your TOSHI account following the link in your email. Log onto your TOSHI account and select the 30min time slot for pick up.
Pack your items securely in the original box and include the original invoice in the package.
Please have the box and item(s) ready for collection at the pre-determined time.

Express Shipping

Orders placed before 1pm Monday to Friday will be delivered next business day. Orders placed after 2pm on Friday will be delivered the next Tuesday.

International delivery options

Customers may have to pay import duties and customs charges to receive their parcel. This charge is decided by border control and it is the responsibility of the recipient to pay these charges where applicable.

*Customers in US- Please note for orders totalling over $2000 US Customs may ask for your IRS, EIN or SSN number before this shipment can be dispatched from customs. If this is the case our courier DHL will contact you and ask you to provide these details.

*Customers in China- All orders being imported into China require a Customs Registration code (CR code) prior to shipping. This CR code is a customs requirement and must be declared on all Chinese shipments. Upon receiving your order we will contact you to ask you for this information so we can proceed with shipping your order. Please see the link below for further information.

http://www.dhl.co.uk/en/express/customs_support/customs_paperwork/customs_guidelines_china.html

*Please note due to Russian customs restrictions we are only able to ship to a registered Business address. If the shipping address you provided is not a recognised registered business address please let us know as soon as possible. If this parcel is shipped to a non-registered business address and is unable to be delivered via DHL the parcel will be returned to us and we will not reimburse you for the shipping fee you paid.

Please note we are not responsible for customs delays for International shipments.

Insurance

All Orders and Returns are insured by Fabrizio Viti for loss or theft in transit up to the point of receipt. We do not accept liability for parcels which are ‘left in a safe place’ or ‘delivered to a neighbour’ using the DPD delivery options.

Please note that if you choose to use your own returns service; insurance of the parcel becomes your responsibility.